NOTE: All shipping is done Monday to Friday. Please allow 24-48 hours for order processing/picking
Domestic Ground Shipping:
Depending on the size and weight of your order, as well as the shipping address, ground shipping will be conducted either by the U.S. Postal Service or U.P.S. Smaller packages may be sent by First Class or Priority Mail at our discretion.
Domestic Expedited Shipping:
U.P.S. 2nd Day or Overnight Air shipping is available for an additional fee. 2nd Day and Overnight Air Shipping orders placed over the weekend will be shipped on Monday (based on availability of the items ordered). Shipments to APO addresses are sent via U.S.P.S. Priority Mail.
International shipments will be shipped via U.P.S. or D.H.L. If international shipping costs are found to be excessive, we will contact you with the cost of the shipping prior to sending your order. There are no extra handling charges imposed for international shipments. We will ship International orders upon email or fax approval of the shipping costs and method.
Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. We are unable to predict or control customs charges as they are levied by the destination country. Any packages returned due to the refusal of the customer to pay levied custom duties or taxes will only be credited back for the cost of the merchandise.
No Hassle Return Policy:
At La Leche League International Intimates, we’re happy when you’re happy. We hope that you’ll be 100% pleased with your purchase, however we understand that sometimes there may be a need to return or exchange something. You may return unworn, unlaundered items, EXCEPT PANTIES, within 30 days of delivery. Returns are subject to inspection and we reserve the right not to accept returns that are damaged including stains from deodorant and transfers of perfume odor. Please make sure all tags and packaging are intact. Due to health code regulations we cannot accept the return on any panty or thong unless the package is unopened.
We will process your return or exchange within 10 business days and notify you once we have done so. If you requested a refund, we will process it in the same manner as the original payment.
Return / Exchange Shipping Fees:
The customer will be responsible for all return shipping fees. If you are exchanging an item, standard shipping fees will apply. In the unlikely event that you receive damaged goods or items that you did not order, please return the items immediately and we will pay all shipping. It is important that the items remain unworn, unopened, and unlaundered so we can credit you in full, including return shipping if it is a result of our error.
How To Return Your Purchase:
Please follow these steps to successfully return your purchase:
If you have questions prior to returning items to us, please call us at 1-888-937-2727.
- To initiate a return for a web order, please login into your account and select "Your Order History".
- Select which order you would like to return, either partially or in whole. Once the request has been completly filled out and submitted, our Returns Dept. will evaluate your claim and upon acceptance, initiate a RMA or Return Merchandise Authorization number.
- Replace the item in the packaging in which it was received. Please also be sure to include the original packing slip or a copy with your return and indicate if you want a refund or an exchange.
- Please use a sturdy box or protective shipping envelope to prevent damage while in transit. We are not responsible for damage to products in transit back to us.
- To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured and traceable method (such as UPS, FedEx, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary. Many carriers offer low cost ground shipping and allow you to trace your delivery.
Please address all returns to:
La Leche League International Intimate Apparel
Attn: Returns Dept
496 Kinderkamack Road
Oradell, NJ 07649
Under some circumstance, your return may be subject to a repacking or restocking fee including orders returned after 30 days (subject to a 20% restocking fee if we accept the return). Please note that we have the right to refuse any return if it does not meet the Return Guidelines.